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Complaints, information and notifications

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To submit a complaint related to GTT railway service, please download the Pdf version of the form

(*) Grounds of complaint for regular services where the scheduled distance is less than 250 km.

Event details

Please describe the events with respect to all items with a tick mark


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The motion and the declarations are made pursuant to Presidential Decree 445/2000. Anyone who provides false declarations, produce false documents or uses them in the cases provided for by the aforementioned Presidential Decree, will be prosecuted under the penal code and any special law relating to the matter.

Privacy Policy

GTT S.p.A. is the data controller; it is contactable by email at titolare.privacy@gtt.to.it or alternatively you can send your letter to GTT-Titolare privacy - C.so Turati 19/6 – 10128 Torino – Italia. The DPO is contactable by email at dpo@pec.gtt.to.it or alternatively you can send your letter to GTT- DPO - C.so Turati 19/6 – 10128 Torino – Italia. Personal data are collected for the purpose of handling complaints, proposals, suggestions, information and contacts to promote the mobility of people with disabilities. The the consent given by a clear affirmative action (holding on after having heard the recordered message or sending correspondence) is the legal basis of the processing pursuant to art. 6 par. 1 point. a) of EU Regulation 2016/679. Personal data are processed by GTT authorized staff and can be disclosed to a public authority. GTT will not transfer data to third countries or international organizations. Data are stored for 10 years from the opening of the processing (ordinary limitation period); in case of judicial dispute, they will be stored until the judgement becomes “res judicata” at all instances provided for by the applicable judicial system.
Fur further information read the full document on the Privacy policy

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Gruppo Torinese Trasporti S.p.A C.so Turati 19/6, 10128 Torino - tel. 011.57.641 e-mail: gtt@gtt.to.it
R.I. di Torino e Codice Fiscale 08555280018 - P. IVA 08559940013 - Pec: gtt@pec.gtt.to.it
Info sul sito: Sistemi Informativi e Telecomunicazioni GTT- Redazione Web, via Manin 17, 10153 Torino

Telefonia mobile 0110672000 Numero verde GTT 800019152 - Solo da telefono fisso