METRO: ACCESSIBILITY
Passengers with motor disabilities
Metro stations are equipped with:
- lifts, which allows passengers to get between the platform and street
- wheelchair-accessible turnstiles
Before travelling on the metro, we suggest that you to click here to find out whether a given lift is temporarily out of service.
Travelling with pushchairs, and other useful tips
Pushchairs are allowed free of charge in the vehicles. Please place them in order to ensure the other passengers’ comfort
- Open pushchairs can be placed in the wheelchair area with their brakes applied
- If a wheelchair user boards the same carriage, they have priority in using these designated spaces. In this case, you can remain on board but you have to fold your pushchair and hold your child in your arms.
Persons with a visual impairment
- Metro stations are provided with tactile pathways, loges system and designated gates
- On board, an audible information system announces the next stop.
- The first and the last carriages of the train have a designated priority seat, not exclusive, for person with a visual impairment
Lifts are essentials for the purpose of station accessibility on the Turin Metro. GTT is committed to providing an efficient service; however, technical maintanence work or sudden failures may occasionally occur, thus causing temporary service disruptions. In this instance, alternative travel solutions must be available, mostly for people with a motor disability.
When a lift is out of service at a station, in many cases you can make an alternative journey by using surface routes running parallel to that section of the metro line. Depending on the station:
• from Fermi station: route 33
• from Paradiso, Marche and Massaua stations: route 36
• from Bernini station: route 9
• from Vinzaglio station: routes 9 and 68
• from Re Umberto and Porta Nuova stations: routes 9, 52 (operating on working days and Saturdays) – 67 – 67 Festiva (operating on Sundays and public holidays), 68
• from Carducci and Molinette stations: routes 17 – 17/- 18
• from Spezia and Lingotto stations: route 18 – 34 –
• from Italia 61 and Bengasi stations: route 34
For information on alternative step-free journeys from a given station and for immediate assistance, please use the intercom at the platform or call the GTT Contact Center by telephone 011-0672000 (from mobile) or 800-019152 (from landline). Our staff is available to provide information and support.
The average annual efficiency of the lift service in 2025 is estimated at 98%.
Metro stations and trains are accessible to people with motor disabilities and\or with a visual impairment. As regards disability-related issues, GTT staff provides assistance to passengers, paying particular attention to their safety.
When a lift is out of service at a station, in many cases you can make an alternative journey by using surface routes running parallel to that section of the metro line. Depending on the station:
• from Fermi station: route 33
• from Paradiso, Marche and Massaua stations: route 36
• from Bernini station: route 9
• from Vinzaglio station: routes 9 and 68
• from Re Umberto and Porta Nuova stations: routes 9, 52 (operating on working days and Saturdays) – 67 – 67 Festiva (operating on Sundays and public holidays), 68
• from Carducci and Molinette stations: routes 17 – 17/- 18
• from Spezia and Lingotto stations: route 18 – 34 –
• from Italia 61 and Bengasi stations: route 34
For information on alternative step-free journeys from a given station and for immediate assistance, please use the intercom at the platform or call the GTT Contact Center by telephone 011-0672000 (from mobile) or 800-019152 (from landline). Our staff is available to provide information and support.
The average annual efficiency of the lift service in 2025 is estimated at 98%.
Metro stations and trains are accessible to people with motor disabilities and\or with a visual impairment. As regards disability-related issues, GTT staff provides assistance to passengers, paying particular attention to their safety.
